What a lovely set of staff at the Lichfield City Centre Premier Inn! From the warm and friendly welcome, through to the chat and checking that everything was ok. We were staying as a family group for a cousins reunion and the team noted this, asked if we would like to sit together at breakfast, and then made sure there was a table set aside for us at the chosen time. We really couldn’t have asked for more. Thank you.

Would possibly stay at this venue again. Very conveniently situated right near to the town centre. Booked online directly with Premier Inn on the day of my stay. Needed to have clearer directions on where to park,as this venue does not have its own car park. Rooms: Booked an accessible room with a wet room which was one of the largest wet rooms I have ever seen. The bedroom was also very big and had all the facilities I needed,such as a large television,Wi-fi etc. Food & drinks: Can't comment on the food as, disappointingly,the kitchen was closed for the evening and no food was available (apart from a vending machine selling crisps etc). Noteworthy details: I needed to charge my mobile phone,but the USB connection located in the middle console underneath the television did not work with my charger lead. I rang reception in the morning and spoke to a female on reception who brought me a plug in charger which solved the problem. Very good service!!

Our three-night stay at the Premier Inn in Lichfield just after Christmas was a mixed bag. ||The first night was disrupted by a fire alarm, leading to an unexpected gathering of guests, some in pajamas, in the cold night – no fault of the …

Visiting on a freezing cold day it was great to find that it was lovely and warm as soon as I stepped through the door . My room was also warm and welcoming . I enjoyed a great breakfast experience with friendly service from front of house …

Stayed in many premier inn's up and down the country, always decent value for what we need when we are out and about. Have stayed in Premier Inn Lichfield on a few occasions now and have to say its by far the best. Really friendly team …

The room had large pools of water on the window sill. The carpets were dirty and damp. Bathroom tiles were not clean. Overall room was damp and dirty.||Location to amenities in the City Centre is good.||Have used this hotel a number of …

Visiting family in Lichfield over Christmas and needed somewhere to stay. We find Premier Inns generally good value, so chose the Lichfield City Centre. Lichfield is a small (and charming) city, and the Premier Inn is well placed to walk …

I just stayed two nights at this hotel with my husband and two children. It’s the third time we stayed at this place and staff has been consistently and incredibly friendly and helpful. I am specially impressed and thankful towards Tracey, at breakfast, who always welcomed us with a big smile although we were always the last ones arriving for breakfast. She even made pancakes for the children (photo) And Jo who has been here at all the times we stayed and is always so positive and friendly. They make a big difference to our stay and make us look forward to comeback.

A group of us stayed overnight whilst celebrating two of our grandson’s birthdays. The hotel was full but this did not prevent the staff giving us their undivided attention. Nothing was too much trouble.|We had a first class breakfast, …

I wanted to share my recent experience at your hotel, and I must begin by acknowledging the outstanding service provided by Julie. She truly is a superstar, and if there were a manager position to be filled, I believe she should be the one to step into it. Without her assistance, my stay might have resulted in a 1-star review. My family and I traveled down from Scotland with our 5-year-old daughter, but we encountered a booking issue due to mixed-up dates. This situation brought me face to face with the manager on duty, Jason. Regrettably, the only available rooms at the time were unsuitable for our needs, with no family rooms available (as per Jason). I made several polite inquiries, hoping there might be a solution, but Jason appeared resolute in his stance. His demeanor left much to be desired, and I found it rather stressful, particularly on a cold, wet evening with a young child in tow. I wondered if my judgment was clouded by exhaustion and the weather, but his actions were far from accommodating. As I waited in the lobby for my wife, Jason approached my daughter and me, subtly suggesting that we leave for another hotel. I was taken aback by this request, though I would have complied had I not been awaiting my wife's return, unwilling to take my daughter out into the inclement weather. In this moment of need, Julie came to our rescue. She could sense my distress and swiftly arranged a suitable room for us. As if by magic a previously non-existent room became available. Her exceptional assistance and warm welcome made a world of difference. I strongly believe that Julie deserves recognition, whether in the form of a pay raise or a well-deserved promotion. She is undoubtedly an asset to the Premier Inn hotel chain. My only concern is why Jason found it challenging to assist us or why he seemingly wanted us to vacate the premises, leaving a room empty. It appears contrary to sound business practice, and I would appreciate an explanation from Premier Inn regarding this matter. Furthermore, I am eager to understand what actions are taken when staff do not meet a certain standard and how Premier Inn rewards excellence when employees go above and beyond their expected duties. Thank you for your attention to these matters. I look forward to your response.